198rich Privacy Policy

1. Introduction

198rich ("we", "our platform") operates this website to provide online casino and sports betting services to Malaysian users aged 21 and above. This Privacy Policy aims to explain in detail how we collect, process, store, and protect your personal information when you use our platform.

By registering an account or using any 198rich services, you confirm that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform immediately.

2. Information Collected

198rich collects various categories of personal information as you interact with our platform. This collection is carried out to enable us to provide services that are quality-assured, secure, and compliant with our licensing requirements.

Information provided directly by you:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification purposes (21 years and above)
• Active mobile phone number and email address
• Username and password you create during registration
• Payment method information including e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay) and bank account for transactions via DuitNow or FPX
• A copy of your identification document for the KYC (Know Your Customer) verification process

Information collected automatically:

• IP address and general location data based on your IP
• Web browser type and version, and your device's operating system
• Pages you visit, session duration, and navigation patterns within the platform
• Game activity records and financial transaction history
• Technical data collected through cookies and similar tracking technologies

3. Purpose of Use of Information

All information we collect is used solely for legitimate purposes related to the operation of 198rich's services. We do not use your data for any purpose not stated here without first obtaining your consent.

• Identity and age verification: Ensuring all users meet the minimum age requirement of 21 years and verifying identity to prevent fraud.
• Account management: Processing registrations, managing login information, and maintaining your account securely.
• Financial transaction processing: Processing deposits and withdrawals through your chosen payment methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, and cryptocurrency (USDT, BTC, ETH).
• Customer support: Enabling our support team, which operates 24/7, to assist you more effectively via live chat and email.
• Security and fraud prevention: Identifying suspicious activity and protecting the platform and other users from misuse.
• Regulatory compliance: Meeting reporting and documentation requirements as required by our international licensing body.
• Service improvement: Analysing usage patterns to enhance the gaming experience and platform efficiency.
• Promotional communications: Sending information about bonuses, promotions, and service updates, subject to your notification preferences.

4. Information Sharing

198rich does not sell or trade your personal information to third parties. However, there are limited circumstances where we need to share your information with certain parties to enable our services to function properly:

• Payment service providers: The transaction information required is shared with the payment processors we use, including e-wallet providers and FPX services, to complete your financial transactions.
• Game software providers: The minimum technical data required to operate the games is shared with our licensed game providers.
• Licensing and regulatory bodies: We are required to share certain information with our international licensing body as part of compliance requirements.
• Law enforcement: Where required by a valid court order or official request from the relevant authorities.
• Group companies: Information may be shared with 198rich-related entities that are subject to the same privacy policy.

5. Data Security

198rich continually invests in cybersecurity infrastructure to protect the personal and financial data of our users. The security measures we implement cover multiple layers of protection that complement one another.

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest using industry-standard encryption algorithms
• Two-factor authentication (2FA) available for user accounts as an additional layer of security
• 24/7 system monitoring by our cybersecurity team to detect threats proactively
• Strict internal access controls ensuring only authorised personnel can access user data
• Penetration testing and security audits conducted on a regular basis
• Documented incident response procedures for managing any data breach promptly

While we take all reasonable precautions, no system can guarantee absolute security. We encourage you to also play your part in keeping your account secure by using a strong password and not sharing your login details with anyone.

6. Cookies and Tracking Technology

The 198rich website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session cookies: Required to maintain your login session and enable smooth navigation within the platform. These cookies are automatically deleted when you close your browser.
• Preference cookies: Save your language settings and display preferences so you do not need to set them again each time you visit.
• Analytics cookies: Help us understand how users interact with our platform for continuous improvement purposes. This data is collected in aggregate and is not used to identify you personally.
• Security cookies: Used to detect unusual login activity and protect your account from unauthorised access.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the full functionality of our platform.

7. Data Retention Period

198rich retains your personal information for as long as necessary to fulfil the original purpose of collection and to comply with our legal obligations. Retention periods vary by data type:

• Active account information is retained for as long as your account remains active or is used for our services.
• Financial transaction records are retained for at least the period required by applicable licensing and anti-money laundering legislation.
• Customer support communication logs are retained for quality control and dispute resolution purposes.
• After an account is closed, certain information may still be retained to meet regulatory obligations, prevent fraud, and resolve any outstanding claims or disputes.

When your personal information is no longer needed, we will delete or anonymise it in a safe and responsible manner.

8. User Rights

As a user of the 198rich platform, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

• Right of access: You have the right to obtain a copy of the personal information we hold about you.
• Right to rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request that we delete your personal information, subject to our legal retention requirements.
• Right to restrict processing: You may request that we limit how we process your data in certain situations.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You may request to receive your data in a machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request in accordance with established identity verification procedures to protect your privacy.

9. Cross-Border Data Transfers

As 198rich operates under an international licence, your personal information may be transferred to, stored in, and processed outside Malaysia. Any such transfers are carried out with appropriate safeguards in place to ensure your data remains protected to a standard equivalent to that in Malaysia.

Measures we take to ensure the security of cross-border data transfers include data processing agreements with strict contractual terms, data protection impact assessments, and ensuring that data recipients comply with the required security standards.

10. Changes to the Privacy Policy

198rich reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technological developments. Any material changes to this policy will be communicated to you through:

• A notice displayed prominently on our website before the changes take effect
• An email sent to the address registered with your account
• An in-platform notification when you log in after the changes are made

The "Updated" date at the top of this document will always reflect the date of the latest revision. Your continued use of the 198rich platform after the changes take effect constitutes your acceptance of the amended terms.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the 198rich privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the 198rich platform in Malay and English

We aim to respond to all privacy-related enquiries with due care. For data rights requests, please include sufficient information for us to verify your identity for account security purposes.